Complaint Process

Be informed of my rights

Express my own views freely and safely about matters that affect me

Be engaged in decisions that affect me, including about my identity, creed, and community, and have my views given due weight in light of my age and maturity

Have a say in the services I receive

Express my concerns and suggest changes to those services and be told about the decisions made about

Be informed about the Ontario Ombudsman and how to contact the office

Express my views about my treatment, education, work program, creed, community, identity and cultural identity and have my views given due weight in decision-making

Have a say in any decision about my placement in or discharge/transfer from a residential placement

Know the rules of the home in which I live and my responsibilities while living there

Reasonable privacy and possession of my own things

Talk in private and receive visits from my lawyer, the Ombudsman, or a government official

Be asked what aspects of my identity are important to me, have them considered in decisions that are made, and be offered a resource person to support me in meeting my needs related to my identity

Take part in activities of my choice related to my creed, community identity and cultural identity

If I am a First Nations, Inuk or Métis child, have the importance of the uniqueness of my cultures, heritages, traditions of preserving my cultural identity and connection to community be considered when decisions are made, and be offered a resource person to support me in meeting my needs related to these matters.

Participate in services, programs or activities offered or recommended by their band or First Nations, Inuit or Métis community or an organization closely linked to their culture, heritage and traditions

Speak in private and visit with members of my family, subject to some limits set out in the Child Youth and Family Services Act (CYFSA)

Send and receive communication that is not opened or altered, except as permitted by the CYFSA

A plan of care designed to meet my needs, prepared within 30 days of admission to care, and to participate in its development

Have access to good quality food and well-balanced meals

Be given appropriate clothing for my activities and the weather

Receive regular medical, dental and mental health care

Receive an education that is right for me

Take part in recreational, athletic and creative activities that are right for me

I also cannot be physically punished, locked up or detained (except under the criminal law), and restrained by physical or mechanical means except as expressly authorized by the CYFSA

Be provided with French Languages services if that is my preferred language